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Home » Question and Answers

IDEP/CN8 Frequently asked questions and their answers

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Expand What about IDEP/CN8 for Belgium?What about IDEP/CN8 for Belgium?
Expand How can I install IDEP/CN8?How can I install IDEP/CN8?
Expand Where can I download IDEP/CN8?Where can I download IDEP/CN8?
Expand How does an Internet installation of IDEP/CN8 work?How does an Internet installation of IDEP/CN8 work?
Expand When I want to run 'webprepare_xx.exe' I get some sort of security warning. Is there a virus or something?When I want to run 'webprepare_xx.exe' I get some sort of security warning. Is there a virus or something?
Expand I cannot install IDEP/CN8 directly from the Internet.I cannot install IDEP/CN8 directly from the Internet.
Expand When I install, I get the message 'Initialisation file is not OK. It may be missing or corrupted.When I install, I get the message 'Initialisation file is not OK. It may be missing or corrupted.
Expand Why do I get 'IDEP.exe is not a valid Win32 application'?Why do I get 'IDEP.exe is not a valid Win32 application'?
Expand Can I install IDEP/CN8 if I'm not an system administrator?Can I install IDEP/CN8 if I'm not an system administrator?
Collapse What support can I expect?What support can I expect?
We provide support in case of installation issues or other technical problems with the package.
This support is limited to one 1 separate case per year, unless it concerns an error in the package.
For Intrastat related problems we kindly ask you to contact BNB helpdesk directly.
Expand How to deal with a client/server installation?How to deal with a client/server installation?



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